FAQ

Your orders are shipped from Lausanne, Switzerland. It usually takes around 24-48 business hours to package your order. This delay may vary during special promotions, new collections and sales, in which case you will be advised in advance via email. Once your item is shipped, you will receive a tracking number and it will take another 24-72 hours for the parcel to reach you within Switzerland.

We ship worldwide. Please refer to the section shipping info for further details on shipping methods and costs.

Yes, 24-72 business hours after you've placed the order you will receive an email with the shipping confirmation. If you chose a delivery method with tracking, you'll receive a tracking number. If you haven't received the shipping confirmation email, please check your spam folder.

Please note that since the brand is on clearance, all items are now discounted by 40% to 70%. Please note that due to the clearance nature of this sale, all purchases are final, and no refunds or exchanges will be accepted. Thank you for your understanding and support.

We mainly use 18Ct gold plated 925 Sterling Silver for gold items and 925 Sterling Silver for silver items. Some jewelry pieces are made from Stainless Steel (materials are specified in the description of each product). All our jewelry in nickel-free and is hypoallergenic.
The designs are made by Victoria in Lausanne, to either be manufactured by carefully selected manufactures or assembled in Switzerland. Jewelry materials are imported or manufactured mainly in/from Guangzhou (China), Hong Kong, India and Thailand.