HOW TO CONTACT ME
You can contact me via email at email@example.com, via Instagram @inbloom_collection or via a contact form situated in the product section of the website. I usually take care of your request within 24-48 business hours.
ABOUT THE SHIPPING & RETURNS
What are the shipping delays for your products ?
Your orders are shipped from Lausanne, Switzerland on Mondays, Wednesdays and Fridays. It usually takes around 24-48 business hours to package your order. This delay may vary during special promotions, new collections and sales, in which case you will be advised in advance via email. Once your item is shipped, you will receive a tracking number and it will take another 24-48 hours for the parcel to reach you within Switzerland.
Do you ship worldwide?
I ship worldwide. Please refer to the section shipping info
for further details on shipping methods and costs.
Do you provide product tracking information?
Yes, 24-48 business hours after you've placed the order you will receive an email with the shipping confirmation. If you chose a delivery method with tracking, you'll receive a tracking number. If you haven't received the shipping confirmation email, please check your spam folder.
How can I return / exchange my item(s)?
You can return or exchange your item within 30 days from purchase date and Earrings and Sale Items within 14 days. The products have to be unused, unworn and in the original packaging.
!!! Please note that any jewelry items that were tried on cannot be returned for hygienic reasons !!!
The indicators of the jewelry being tried on : the jewelry was taken out of the original box, the necklaces / bracelets / earrings were unbuckled (they are closed in a special way)
Please email me on firstname.lastname@example.org or DM me on Instagram and I will send you all the return/exchange information.
ABOUT THE JEWELRY
Is your jewelry handmade?
I design and hand-assemble some pieces of my jewelry in Switzerland. Hand-assembled jewelry means that the materials for jewelry making are mostly custom-designed and imported to then be hand-assembled and packaged.
What is your jewelry made from?
I mainly use 18Ct gold plated 925 Sterling Silver for gold items and 925 Sterling Silver for silver items. All my jewelry in nickel-free and is hypoallergenic.
The materials for jewelry making are carefully designed and selected by working with the best quality suppliers from all over the world, mainly from Hong Kong, Turkey and the United States of America.
These materials are then imported and hand-assembled into jewelry items in Switzerland.
How do I care for my jewelry item?
Gold-plated jewelry is very water resistant and will not oxidize in contact with salt or chlorine water. However, the gold plating might slightly fade within 1 year of use, you can follow a few easy steps to keep your items fresh and shiny. Read more about it in my jewelry care guide.
How do I know my size?
All the sizes and lengths are mentioned in the description of the products (earring size, necklace length, etc). All the rings in my store are resizable / extendable meaning that they will fit any ring size.
Is it possible to customize an item? Is it free?
Yes, it is possible and it is free of charge. You can change chain length and pendant type, just contact me to discuss. Please note that customized items cannot be returned, exchanged or discounted.
Do you have a warranty on your jewelry?
I have a 1 year warranty on all the jewelry items including sale items. Please email me on email@example.com or DM me on Instagram for any questions and I will take care of your request as soon as possible. Please don't hesitate to let me know if you are experiencing any problems with your jewelry, I will be happy to help. For more information, refer to the section returns & refunds policy.
ABOUT THE BRAND
Who is working behind the brand?
In Bloom Collection is a small team: Léa, Sophie & Maya who work as part time Marketing Assistants, Alexia who works as a part time copy writer and project manager and consultant and myself, Victoria who manages the brand, designs the jewelry and everything around it. I also work with many talented free-lancers around the world in order to deliver the best customer experience I can. For more information about the brand, please refer to the section about In Bloom
What languages can I speak to you?
You can write me in English, French, German, Italian and Russian :).