If you wish to proceed to an exchange or a refund/return of your order, please contact me via email at firstname.lastname@example.org and I will provide you all the information.
The return & exchange policy lasts:
- Full-priced items: 30 days from the date of purchase, 14 days for earrings.
- Sale items: 14 days from the date of purchase.
- Customized items: cannot be returned or exchanged, thank you in advance for your understanding.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, you will receive an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 24-48 hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at email@example.com
Sale items (if applicable)
Only regular priced items, sale items, or items discounted via a coupon code may be refunded, unfortunately clearance items cannot be refunded.
Exchanges (if applicable)
Defective or damaged items will be replaced. If you need to exchange it for the same item, send an email at firstname.lastname@example.org and i'll help you out.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.